Wipro Freshers Recruitment | IT Service Desk Executive | Hyderabad, Coimbatore | Apply Here !!
Wipro Freshers Recruitment in Hyderabad and Coimbatore For IT Service Desk Executive Position. Graduates, Post Graduates are eligible to apply for this job. More details regarding Wipro Hyderabad and Coimbatore Freshers Job Openings is given below.
Company Name: WiproJob Location: Hyderabad, Coimbatore
Role Category: IT Support
Job Position: IT Service Desk Executive
- Any Graduation (BE, BTech, BCA, BSc, BCom, BA, BBA, BHM, BMS, BFA, BArch).
- Any Post Graduation.
- Wipro is hiring Freshers For IT Service Desk Executive (Work From Office) – Hyderabad and Coimbatore Locations.
- Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution.
- Language: Proficient in English (Read + Write + Speak).
- Candidate should have excellent communication.
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should be comfortable with WFO in 24/7 Rotational Shifts.
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- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD.
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
- Should be comfortable to work in 24/7 environment.
- Should be comfortable to work from office.
How To Apply:
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