Uber Off Campus Drive | Tech Support | 2017 & 2018 Batch | Gurgaon

About Company:

We’re changing the way people think about transportation. Not that long ago we werejust an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

Company Name: Uber

Website: http://www.uber.com

Position:Community Support Representative

Salary Details: INR 4.8 LPA

Job Location: Gurgaon

Desired Experience: 0 to 2 Years

Bond: 6 months contractual job

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: Immediate

Eligibility Criteria:

Courses Required: All Graduates
Batch: 2017 and 2018 batch passed out

Job Description:

At Uber, providing amazing customer support that establishes trust for riders and driver partners–our community–is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.

Profile 1: Defect Reduction

Constant evaluation and updating our training framework
Design specific issue level video training content which could be digitally sent or included in in-person training
Create content around IAH adoption
Driving projects at GL and airports focused on reducing issues pertaining to professionalism, Cancellation and Waitlisting
Uncovers new fraud techniques from the drivers and riders

Profile 2: Competitor Analysis

End to End comparison of IVR on all issue types, AHT, DSAT
In-App Help – design, languages and vocabulary along with performance measurement
Policy comparison on each issue type
Explore other Support Mechanisms which could reduce costs or improve driver experience
Create a driver feedback mechanism and operationalize it.

Profile 3: Insight Generation

Tickets and Call scrubbing activity to cull out insights from internal data.
Conducting experiments at Greenlight centres and Airports to gather ground level information.
Taking Driver Trips to gauge and understand the real-time issues.

Interview Process:

Multiple Face-to-Face Interviews

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