Tech Mahindra Careers Recruitment in Hyderabad For Associate/Sr Associate Technical Support Positions. Any Graduate and Undergraduate are eligible to apply or this job. More details regarding Tech Mahindra Hyderabad Job Openings is given below.

About company:
Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai, branches in Noida and Chandigarh as well.

Company Name: Tech Mahindra

Job Location: Hyderabad

Job Position: Associate / Sr Associate Technical Support

No.of Openings: 40

Experience: Freshers / 0 to 5 years

Qualification: Any Graduate / Undergraduate

Job Description of Tech Mahindra limited careers:

Tech Mahindra is hiring for Associate/Sr Associate Technical Support – Hyderabad.
Process: US Based leading Telecom Company
Profile: Service Desk Support/Technical Support (US process).
Tech Mahindra is 5 Days working with any two-Rotational week offs / 9.5 hours working.
Interviews Rounds – HR virtual.
Work Location – Bahadurpally, Hyderabad.

Required Experience and Qualifications:

Any Graduate/Undergraduate can apply.
Freshers – 5 years of voice experience from International BPO.
Excellent Communication skills.
Willing to work in night shifts.

Essential Skill Set Required:

Provide technical support to international enterprise customers, for all managed service products, through customer interaction.
Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors),networking, trouble shooting, Linux, IOs, CCNA navigation etc.
Provide network support and customer status in a complex multi-vendor environment.
Knowledge and understanding of various networks and infrastructures.
Work with vendors, providers and internal partners.
Troubleshoot network issues.
Analyze incoming incidents, mark improvements and identify chronic cases.
Communication with internal and external customers/partners calls.
Ticket creation, updates, closure.
Data collection and initial troubleshooting.
Proficient in multitasking and staying on task.
Engagement of higher tiers as necessary.
Provide network support and customer status in a complex multi-vendor environment.
Work with vendors, providers, and internal partners.
Analyze incoming incidents, mark improvements, and identify chronic cases.
Communicate with internal and external customers/partners via calls, emails, chats.
Responsible for ticket creation, updates & closure.
Data collection and initial troubleshooting.
Engagement of higher support levels as necessary.