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Tech Mahindra Careers Recruitment in Hyderabad For Associate/Sr Associate Technical Support Positions. Any Graduate and Undergraduate are eligible to apply or this job. More details regarding Tech Mahindra Hyderabad Job Openings is given below.

About company:
Tech Mahindra is an Indian multinational company that provides information technology and business process outsourcing services. A subsidiary of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai, branches in Noida and Chandigarh as well.

Company Name: Tech Mahindra

Job Location: Hyderabad

Job Position: Associate / Sr Associate Technical Support

No.of Openings: 40

Experience: Freshers / 0 to 5 years

Qualification: Any Graduate / Undergraduate

Job Description of Tech Mahindra limited careers:

  • Tech Mahindra is hiring for Associate/Sr Associate Technical Support – Hyderabad.
  • Process: US Based leading Telecom Company
  • Profile: Service Desk Support/Technical Support (US process).
  • Tech Mahindra is 5 Days working with any two-Rotational week offs / 9.5 hours working.
  • Interviews Rounds – HR virtual.
  • Work Location – Bahadurpally, Hyderabad.

Required Experience and Qualifications:

  • Any Graduate/Undergraduate can apply.
  • Freshers – 5 years of voice experience from International BPO.
  • Excellent Communication skills.
  • Willing to work in night shifts.

Essential Skill Set Required:

  • Provide technical support to international enterprise customers, for all managed service products, through customer interaction.
  • Working experience with routers, switches, firewalls, SDWAN, VPN, VOIP, WAN, LAN. (Cisco, other vendors),networking, trouble shooting, Linux, IOs, CCNA navigation etc.
  • Provide network support and customer status in a complex multi-vendor environment.
  • Knowledge and understanding of various networks and infrastructures.
  • Work with vendors, providers and internal partners.
  • Troubleshoot network issues.
  • Analyze incoming incidents, mark improvements and identify chronic cases.
  • Communication with internal and external customers/partners calls.
  • Ticket creation, updates, closure.
  • Data collection and initial troubleshooting.
  • Proficient in multitasking and staying on task.
  • Engagement of higher tiers as necessary.
  • Provide network support and customer status in a complex multi-vendor environment.
  • Work with vendors, providers, and internal partners.
  • Analyze incoming incidents, mark improvements, and identify chronic cases.
  • Communicate with internal and external customers/partners via calls, emails, chats.
  • Responsible for ticket creation, updates & closure.
  • Data collection and initial troubleshooting.
  • Engagement of higher support levels as necessary.

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How To Apply for tech mahindra job openings :

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