IGATE Hiring Technical Support @ Noida
Company Name: IGATE
Company Website: www.igate.com
IGATE is a global leader in providing integrated technology and operations-based solutions, headquartered in Bridgewater, New Jersey. As a trusted partner to corporations in North America, Europe and Asia Pacific, IGATE provides solutions to clients’ business challenges by leveraging its technology and process capabilities, underwritten by an understanding of domain and industry imperatives. With revenues over US$ 1.2 billion, and a global employee talent capital of over 33,484, we offer productized applications and platforms that provide the necessary competitive and innovation edge to clients across industries, through a combination of speed, agility and imagination. At a time when the technology landscape is changing dramatically, we believe that these three attributes will be the key guiding principles for us to navigate our way to higher value for all our stake holders.
Experience: 0-1 Years
Qualification: BE / BTech / MCA
Job Role: Technical Support
Job Location: Noida
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- BE / BTech / MCA 2015 Batch Freshers
- Should have minimum of 60% aggregate and above in academics 10th, 12th and graduation. Should have no gaps in education
Skills Required :
- Should have excellent communication and English speaking skills
- Should have good interpersonal skills and ability to perform under pressure
- Basic computing skills
- CertificationsMCSE/CCNA /PMI/ITIL are preferred
- Willing to work in a Technical Inbound voice process
How To Apply :
It is a direct walk-in for Technical Support at IGATE office at Noida location.
IGATE Global Solutions Limited ,
Plot No. 142, Block B,
Noida Special Economic Zone (NSEZ)
Landmark near Kendriya Vihar
Sector-82 Noida- 201305