HP Hiring Freshers As Technical Support Engineer For BE/ B.Tech

About the Company: Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

Official Website: www.hpe.com

Job Profile: Technical Support Engineer

Exp Needed: 0 – 2 Years

Work Location: Bangalore

Responsibilities:

Troubleshooting & resolving complex technical issues in customer environment
Share best practices to reduce problem occurrences
Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network.
Replicate customer environment in Lab
Escalate the issue in timely manner
Keep customer informed and set realistic expectations on issue resolution.
Contribute towards Knowledge Management
TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.

Education and Experience:

Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
0-2 Years’ experience

Knowledge and Skills:

Network technologies including Routing, Switching, Wireless, Security and Network management
Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
Working knowledge and understanding of access and core layer switch
Basics of WLAN technology (802.11 Standards, Controller and APs)
ACSA certification will be added advantage.

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