Freshworks Recruitment 2023 has announced a job notification for the post of Customer Success Specialist. A student from various disciplines can apply for Freshworks Recruitment 2023.

freshworks Hiring

Freshworks Recruitment 2023:

Company Name	Freshworks
Post Name	Customer Success Specialist
Salary	up to ₹5 LPA*
Experience	0-2 yr
Job Location	Chennai
Batch	2023/22/2021/2020/2019/2018

Job Responsibilities for Freshworks :

Engage proactively with customers using the engagement model (based on customer segment) laid out
Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
Own two key metrics (Increase Product-Adoption & Customer Retention)
Use customer management tool (Natero) (Training will be provided to get familiar)
Implement and support compliance to Freshworks compliance and information security processes

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Eligibility Criteria:

Any Graduate from any stream

Preferred skill:

Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
Very Strong written and verbal presentation/communication skills (ESSENTIAL)
Self-starter who can own ongoing customer success of both large and small clients
Ability to report and share client’s status on a timely/pre-defined interval
Bachelor’s Degree in Computer Science + Business Education preferred