Freshworks Hiring For Freshers as Customer Success Specialist | Apply Here!!
Freshworks Recruitment 2023 has announced a job notification for the post of Customer Success Specialist. A student from various disciplines can apply for Freshworks Recruitment 2023.
Freshworks Recruitment 2023:
|Customer Success Specialist
|up to ₹5 LPA*
Job Responsibilities for Freshworks :
- Engage proactively with customers using the engagement model (based on customer segment) laid out
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools)
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline)
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and
- Own two key metrics (Increase Product-Adoption & Customer Retention)
- Use customer management tool (Natero) (Training will be provided to get familiar)
- Implement and support compliance to Freshworks compliance and information security processes
Latest Off Campus Drives Across India: 2023
|Trainee (2023 Batch)
|Graduate Engineer Trainee (2023 Batch)
|Network Engineer (2020, 2021, 2022 Batch)
|Trainee (2022, 2023 Batch)
- Any Graduate from any stream
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels
- Very Strong written and verbal presentation/communication skills (ESSENTIAL)
- Self-starter who can own ongoing customer success of both large and small clients
- Ability to report and share client’s status on a timely/pre-defined interval
- Bachelor’s Degree in Computer Science + Business Education preferred
Freshworks Recruitment Process are listed below
There are mainly three rounds:
- Aptitude/Verbal ability round/Written Round
- Technical Interview Round
- HR round
How to Apply for Freshworks Recruitment 2023?
- Join our Official Telegram Channel: Click Here
Double Click to Apply !!
Interested and Eligible candidates can apply for this drive by Clicking on Apply HERE.