Company Name: Flextronics

About Company:
In the categories of design, manufacturing, distribution, and aftermarket services, Flex has established itself as a global leader without equal. With over 100 sites in 30 countries, and 200,000 highly skilled innovators at the ready, we are helping customers big and small solve the challenges of the connected age.

Company Website: www.flextronics.com

Job Position: Associate Engineer

Qualification: Graduate Degree (BE/Btech/ME/MTech/MCA)

Job Location: Chennai

Experience Required: 0 – 3 years

Salary: As per the Industry


Job Description:

  • Resolve Service Request Tasks Resolve Incident Tickets (Basic and Advanced Troubleshooting). Answer Customer Service Calls and resolve issues reported by Self service tool Follow up with End Users when required by email and outbound calls. Provide Training to End Users Create and Publish KB Articles Map HD Proces.
  • Customer Service / Technical troubleshooting Experience. Basic Operating System knowledge (Win XP / Vista / 7)
  • Basic Networking knowledge.
  • Basic knowledge of Email clients.
  • Problem Resolution Skills.
  • Customer Service Oriented.
  • Communication has to be excellent both verbal and written.

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