CSS Corp Hiring Freshers As Network Engineer On Apr 2016 @ Chennai
|L1 Network engineer
|Last Date to Apply
CSS Corp is the global leader in technology support. Over 100+ clients, including Fortune 1000 enterprises, count on our expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.Technology support is in our DNA. With over 5,500 technology professionals across 15 locations globally, we have a rich heritage of managing large and complex support ecosystems.
- B.E/B.Tech from a recognized university or institution.
- Troubleshoot all Level 1 calls from the customers.
- Ensure consistent customer satisfaction.
- Timely escalation and handoff of Critical/Irate customer to L2
- Document all communication with customers in the CRM.
- Notify/Discuss with TL/Manager on Tickets that require assistance.
- Contribute to the knowledge base/ Tech Forum.
- Knowledge of Basic Networking concepts such as OSI Layers/ TCP/IP protocall Suite, Understanding of IP addressing and subnetting.
- Understanding of DNS, DHCP