British Telecom Recruitment 2018

About Us:

BT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company with head offices in London, United Kingdom. It has operations in around 180 countries and is the largest provider of fixed-line, bt cyber security,british telecom cloud services,british telecommunications plc,bt business and mobile and broadband services in the UK, and also provides subscription television and IT services

Company: British Telecom

Company Website:

Positions: Apprentice Service Desk Analyst

Education: BE/ B.Tech/ BCA/ B.Sc. (CS/IT)

Experience: Freshers

Batch: 2018

Salary: ₹2.84 LPA [₹ 23,650 Per Month (In Hand)]

Job Location: Bangalore


  • Understand the BT products and services that they represent to a solid ‘basic’ level (e.g. same as Local IT employees) and in-depth BT’s operational/service processes.
  • Due to the technical nature of their work, 1-2 months of formal training is required and these people are not ‘script-driven’ call center types but “Process driven” Operations.
  • Good Communication skills (Written & Spoken English).
  • Exposure / Basic Knowledge in OS(Windows 7,8 & 10, Anti-Virus), MS package(Outlook, O365, Skype, MS Team, Hello for Business etc.), general computer software’s.

Job Description:

  • Works on the IT helpdesk incoming calls & E-chats and responds pro-actively to resolve customer issues.
  • Manage supplier activities (e.g. Raise & Dispatch faults to 3rd party agents for meeting our service level agreement.
  • Acts as the first point of contact, who demonstrate some customer care skills (e.g. owning, driving, communicating/updating Incidents & Service Request and uphold all 3 BT values) such that customers who contact or are contacted are left ‘delighted’ with a positive experience with help of a senior SD resource.

Interview Location: Bangalore, Karnataka.
(Please Note: Interview Date and Venue will be confirmed Post registration process is over)

Interested & Eligible Candidates should register at the following link:

Click Here to Apply