Company Name: Aricent

Company Website: www.aricent.com

About Company:
Aricent takes pride in partnering with the world’s leading technology brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world.

Job Position: Associate Network Engineer

Education: Graduate Degree (BE/Btech/ME/MTech/MCA)

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Experience: 1 years

Location: Gurgaon

Job Description:

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Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region) Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
Proactive involvement of Technical Leads / Management in resolving critical issues.
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Prior troubleshooting experience. Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support