Company Name: Aricent

Company Website:

About Company:
Aricent takes pride in partnering with the world’s leading technology brands. Together we’re responsible for innovations that have created new markets worth billions. Working with Aricent means having a highly skilled leadership team that’s focused on your projects and understands how to create a framework for consistent innovation. We are the expertise behind many of the technologies that are powering a fully connected world.

Job Position: Associate Network Engineer

Education: Graduate Degree (BE/Btech/ME/MTech/MCA)


Experience: 1 years

Location: Gurgaon

Job Description:


  • Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region) Achieve all the defined metrics & SLA
  • Effective engagement with customer (written & verbal) & ensure Customer Satisfaction.
  • Proactive involvement of Technical Leads / Management in resolving critical issues.
  • Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
  • Prior troubleshooting experience. Willing to work in 24*7 Support (Including Night Shifts)
  • Prior experience of Voice based technical support